On a regular basis i will be posting real life examples from our excellent staff showing them demonstrating the core competencies. Today’s focus is on resilience as we all know Christmas, although it is the most wonderful time of the year, is also the most stressful and challenging for many.
“Sometimes at the home i work in , we have to work short because someone is sick. I accept that i need to do extra routine tasks, such as laundry, cooking and cleaning and recognize the value of having these completed with a positive outlook to keep everything on track especially on those short staffed days.” If those mundane tasks are completed everyone feels better and we provide more caring and productive support.
“One individual in care has gone through a period of extreme aggression, which she cycles through regularly, at the beginning of this most recent cycle i found that i was feeling discouraged and just wanted to avoid the aggression. Once i recognized that i was feeling this way, i made a change, i offered to assist with her personal care, her routines and interact with her regularly, and i held out not just for myself but for our relationship as well and i made sure that her aggression did not upset me, staying positive. When the cycle ended this time, i realize that she now looks at me differently and our relationship has improved, like she knows that my determination was for her. Realizing this is enough to get me through low times.”